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  1. Confluence Cloud
  2. CONFCLOUD-80568

Connect JS APIs not working on JSM Customer Portal when a custom domain is active on Confluence

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Connect Platform
    • None

      Issue Summary

      This is reproducible on Data Center: Not tried

      Steps to Reproduce

      1. Enable a custom domain on Confluence
      1. Create a simple Confluence macro containing some Connect JS calls, for example:
         {{}}
        AP.getLocation(function (location: any) { console.log(location) }) AP.context.getContext(function (response) { console.log(response) })

        {{}}

      2. Add the Confluence space as a Knowledge Base (KB) in Jira Service Management.
      1. Open the article in JSM

      Expected Results

      The APIs continue to work and the content in macro loaded.

      Actual Results

      When the Confluence custom domain is inactive, the Connect APIs return logs as expected. After enabling the custom domain, the APIs get stuck in a limbo state and do not return any results.

      Workaround

      No workaround available yet

              Unassigned Unassigned
              de18e5af647f Faisal
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                Created:
                Updated: