Issue Summary

When a PDF containing Japanese text is embedded in a Confluence Cloud page using the PDF macro, the Japanese characters fail to render. This issue appears to be related to the font information of PDFs created in certain Mac environments, such as those generated by Keynote or Adobe Illustrator.

Note: A similar issue was reported in CONFCLOUD-68832. However, the ticket was closed for unknown reasons. This new ticket is being created to address the issue as it still persists.

This is reproducible on Data Center: (yes) / (no)

Steps to Reproduce

1. Create a PDF file on a Mac using a tool like Keynote or Adobe Illustrator with Japanese text included.
2. Embed the PDF file in a Confluence Cloud page using the PDF macro.
3. Preview or publish the page to observe the rendering issue.

Expected Results

Japanese text in the PDF should display properly within the Confluence Cloud page when using the PDF macro.

Actual Results

The Japanese text fails to render, leaving empty spaces or missing characters.

Workaround

1. Re-export the PDF using PowerPoint or Adobe Acrobat. Re-saving the PDF through these tools can resolve the font rendering issues in the Confluence PDF macro.
2. Use the Canva service to convert or download the PDF with the "PDF (Standard)" option. This process ensures the PDF retains its original formatting and displays properly in Confluence. For more information, refer to Canva PDF Features.
   https://www.canva.com/features/pdf-to-ppt-converter/