Customers can't add images to a Confluence Databases intermittently

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: Database
    • None
    • 1
    • Minor

      Issue Summary

      Customers can't add images to Confluence Databases. Sometimes they observe the error: "Cannot set properties of undefined (setting 'fileId')"

      Steps to Reproduce

      1. Navigate to a Confluence Database
      2. Try to insert an image in the "Media and Files" field
      3. Sometimes, the error message will show up at the top
      4. The image won't upload

      Please note that this is not a consistent behavior.

      Expected Results

      Images are added to the field.

      Actual Results

      The images won't upload. We can see the following console logs.

      Cannot set properties of undefined (setting 'fileId')
          at B0 (add-change.ts:111:45)
          at add-change.ts:883:12
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Rebecca Dai
            Reporter:
            Ana Hinojosa (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: