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  1. Confluence Cloud
  2. CONFCLOUD-80058

Image Loading Issue in Jira Legacy Macro with Tunnel Application Link

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      Issue Summary

      Images added in a Jira Data Center (DC) text field using wiki-style rendering do not load correctly within a Jira Legacy macro in Confluence Cloud when using a tunnel for the application link.

      Steps to Reproduce

      1. Setup:

      • Establish a tunnel connection between Confluence Cloud and a Jira DC instance.
      • Create an application link utilizing the tunnel.

      2. Configuration in Jira DC:

      • Create a custom field of type "Text (multiple lines)".
      • Add this custom field to the relevant project screens.
      • Set the field's renderer format to "Wiki style rendering".
      • Create an issue and attach an image in the custom field.
      • Verify that the image is displayed correctly in both the display and text formats within Jira.
        Note the image URL format:
        https://<jira_base_url>/secure/attachment/<attachment_id>/<attachment_id>_<image_name>.<extension>
      • Using the Issue Navigator, use the JQL to list the issue created. Add the column for the new field.

      3. Configuration in Confluence Cloud:

      • Use the same JQL from Jira to add a Jira Legacy macro.
      • Include the custom field in the display columns.
      • Preview and publish the page.

      Expected Results

      • The page should display images as they appear in the Jira Issue Navigator.

      Actual Results

      • The images fail to load on the Confluence page.
      • Inspecting with Developer Tools reveals the image URL is using the tunnel format (Application URL):
        https://xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.self-hosted.atlassian.com/secure/attachment/<attachment_id>/<attachment_id>_<image_name>.<extension>.
      • Accessing this URL directly results in a "not found" error.

      Workaround

      Use external references for images, such as embedding them via direct links:

      !https://wac-cdn.atlassian.com/misc-assets/webp-images/confluence/confluence-scroll-2.webp!

              Unassigned Unassigned
              imurakami@atlassian.com Murakami [Atlassian Support]
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                Created:
                Updated: