"Move Delayed" app status when attempting to relocate eligible connect apps after setting Data Residency for product

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    • 4
    • Severity 2 - Major
    • 1
    • Warranty

      Issue Summary

      After successfully setting the Data Residency for a product (Confluence or Jira) to a specific location (EU or Germany), the process to relocate eligible connect apps to the same designated location fails to complete, resulting in app status "Move Delayed". This issue prevents the complete alignment of Data Residency settings between the main product and its associated connect apps.

      Steps to Reproduce

      1. Change Data Residency location for a product (Confluence or Jira)
      2. Select a target location (EU or Germany)
      3. After the main product's Data Residency is updated, initiate the process to move eligible connect apps to the same location
      4. Monitor the status of the move process

      Expected Results

      The eligible connect apps should successfully move to the selected Data Residency location (EU or Germany) without delay or failure.

      Actual Results

      The move process for eligible connect apps fails to complete, remaining stuck with app status "Move Delayed".

      Workaround

      Reach out to Atlassian's support team so they can manually re-initiate the move of the connect apps.

            Assignee:
            Unassigned
            Reporter:
            Roberto M. (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: