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  1. Confluence Cloud
  2. CONFCLOUD-79902

Error occurs when inserting Jira objects into Team Calendars

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      Issue Summary

      When numerous projects and filters exist on the Jira side, users are encountering timeout errors when attempting to add Jira Agile Sprints to Confluence Team Calendars.

      java.net.SocketTimeoutException: Read timed out 

      Steps to Reproduce

      1. Navigate to any space on Confluence that is linked to a Jira instance with a significant number of projects and filters.
      2. Navigate to the Calendars section from the left sidebar.
      3. Click on the Add Event button and select Jira Agile Sprints.

      Expected Results

      • It is expected that the Projects dropdown within the Add Event pop-up will be populated with the Jira Agile Sprints.

      Actual Results

      • If the user has access to multiple projects and filters are present on the Jira side, the Projects dropdown may not populate, resulting in a timeout error being observed.
      • Inspecting browser's Developer Tools, we can see the below request is returning HTTP 500 Internal Server Error: 
         https://site.atlassian.net/wiki/rest/calendar-services/1.0/calendar/jira/<CalendarID>/query/options.json

      Workaround:

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              awong3@atlassian.com Andrew W.
              fa85d9e95975 Deniz Berkyürek (Inactive)
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                Created:
                Updated:
                Resolved: