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  1. Confluence Cloud
  2. CONFCLOUD-79685

"Untitled" soft deleted content is visible to users

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      Issue Summary

      Two pages titled "Untitled" (without the [DRAFT] signifier) display in a space, they are unable to be deleted or archived, and when attempted to be opened, they result in an Unauthorized (401) error. Other users do not see the pages in question. The only option available when selecting the three dots on the pages in the page tree is Copy Link, which produces: <instance>.atlassian.net/wikiundefined.

      The database shows one of the pages as a draft and the other as pending_purge.

      Steps to Reproduce

      1. Currently unable to reproduce

      Expected Results

      The pages are pending purge and should not be displayed in the tree.

      Actual Results

      The pages are pending purge and are displayed in the tree.

      Workaround

      Please contact support.

            [CONFCLOUD-79685] "Untitled" soft deleted content is visible to users

            Nicholas Reichert made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 980161 ]
            Samir made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 962017 ]

            Selena Sui added a comment -

            Hi 00803629ca05, Atlassian Support will be able to help you clear the pages. Definitely feel free to submit a request for assistance!

            Selena Sui added a comment - Hi 00803629ca05 , Atlassian Support will be able to help you clear the pages. Definitely feel free to submit a request for assistance!

            Matt Sardi added a comment -

            I have been met with this problem and there has been no solution for this yet.  I tried clearing my browser cache but I don't see what that would do given that the pages in this state are being found from the current user context.

            Matt Sardi added a comment - I have been met with this problem and there has been no solution for this yet.  I tried clearing my browser cache but I don't see what that would do given that the pages in this state are being found from the current user context.
            Edson B [Atlassian Support] made changes -
            Link New: This issue has a derivative of CONFCLOUD-79910 [ CONFCLOUD-79910 ]
            Nancy Lopez made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 959143 ]
            Lauren Button made changes -
            Bug Type New: Warranty [ 19331 ]
            SET Analytics Bot made changes -
            Support reference count Original: 24 New: 26
            SET Analytics Bot made changes -
            UIS Original: 13 New: 18

            Selena Sui added a comment - - edited

            Hi all,

            This bug is fixed, and there should be no new occurrences. However, you may still see instances of previous occurrences, in which case please reach out to Atlassian support for assistance.

            Thanks,
            Selena

            Selena Sui added a comment - - edited Hi all, This bug is fixed, and there should be no new occurrences. However, you may still see instances of previous occurrences, in which case please reach out to Atlassian support for assistance. Thanks, Selena

              10fb3d78bb19 Selena Sui
              1931a746bb69 Tina Bolton
              Affected customers:
              10 This affects my team
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: