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  1. Confluence Cloud
  2. CONFCLOUD-79685

"Untitled" soft deleted content is visible to users

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      Issue Summary

      Two pages titled "Untitled" (without the [DRAFT] signifier) display in a space, they are unable to be deleted or archived, and when attempted to be opened, they result in an Unauthorized (401) error. Other users do not see the pages in question. The only option available when selecting the three dots on the pages in the page tree is Copy Link, which produces: <instance>.atlassian.net/wikiundefined.

      The database shows one of the pages as a draft and the other as pending_purge.

      Steps to Reproduce

      1. Currently unable to reproduce

      Expected Results

      The pages are pending purge and should not be displayed in the tree.

      Actual Results

      The pages are pending purge and are displayed in the tree.

      Workaround

      Please contact support.

            [CONFCLOUD-79685] "Untitled" soft deleted content is visible to users

            Selena Sui added a comment -

            Hi 00803629ca05, Atlassian Support will be able to help you clear the pages. Definitely feel free to submit a request for assistance!

            Selena Sui added a comment - Hi 00803629ca05 , Atlassian Support will be able to help you clear the pages. Definitely feel free to submit a request for assistance!

            Matt Sardi added a comment -

            I have been met with this problem and there has been no solution for this yet.  I tried clearing my browser cache but I don't see what that would do given that the pages in this state are being found from the current user context.

            Matt Sardi added a comment - I have been met with this problem and there has been no solution for this yet.  I tried clearing my browser cache but I don't see what that would do given that the pages in this state are being found from the current user context.

            Selena Sui added a comment - - edited

            Hi all,

            This bug is fixed, and there should be no new occurrences. However, you may still see instances of previous occurrences, in which case please reach out to Atlassian support for assistance.

            Thanks,
            Selena

            Selena Sui added a comment - - edited Hi all, This bug is fixed, and there should be no new occurrences. However, you may still see instances of previous occurrences, in which case please reach out to Atlassian support for assistance. Thanks, Selena

            Hongwei Yu added a comment -

            Also met this problem , i want to know when it will be fixed ?

            Hongwei Yu added a comment - Also met this problem , i want to know when it will be fixed ?

            Tammarin Coffin added a comment -

            10fb3d78bb19 There is no information how on how long this has been a bug, I have only noticed this in the last two weeks, I don't think it was there before and my other colleagues who are also admins don't appear to have it. It's difficult to understand if it was from an update why we wouldn't all have the bug.

            It's also worth noting that I was able to open some of the 'untitled' pages, they were empty drafts, and delete them, while I am not able to open many others. I am assuming the difference is I may have been the owner, or creator of the empty draft?

            I am happy to share my screen on a call and show someone the issue to get it resolved.

            Tammarin Coffin added a comment - 10fb3d78bb19 There is no information how on how long this has been a bug, I have only noticed this in the last two weeks, I don't think it was there before and my other colleagues who are also admins don't appear to have it. It's difficult to understand if it was from an update why we wouldn't all have the bug. It's also worth noting that I was able to open some of the 'untitled' pages, they were empty drafts, and delete them, while I am not able to open many others. I am assuming the difference is I may have been the owner, or creator of the empty draft? I am happy to share my screen on a call and show someone the issue to get it resolved.

            Rob van den Belt added a comment - - edited

            10fb3d78bb19 It seems that this problem is a user-specific problem. When I (as a Confluence admin) log in on the same space as the user, I see these page's appear with a 'normal' name. When I log in as the specific user, I see lot's of pages as "Untiteld". Hope this helps to resolve this bug quickly . In other words, I could show the problem if you are interested. 

            Rob van den Belt added a comment - - edited 10fb3d78bb19 It seems that this problem is a user-specific problem. When I (as a Confluence admin) log in on the same space as the user, I see these page's appear with a 'normal' name. When I log in as the specific user, I see lot's of pages as "Untiteld". Hope this helps to resolve this bug quickly . In other words, I could show the problem if you are interested. 

              10fb3d78bb19 Selena Sui
              1931a746bb69 Tina Bolton
              Affected customers:
              10 This affects my team
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: