Problem Definition

As mentioned on Link Jira issues to Confluence pages automatically:

1. Automatic links

Whenever a Jira issue is mentioned in a Confluence page using the Jira Issue Macro, Jira will automatically create an issue link to that page for you. Specs to issues, knowledge base articles to support tickets, project outlines to tasks – you can easily access those pages, straight from Jira.

This is true when both Confluence and Jira are on the same domain, but it does not happen automatically if Confluence and Jira are on different domains.

Example:

	Confluence	Jira	Automatic Reciprocal Link
Scenario 1	domain-a.atlassian.net/wiki	domain-a.atlassian.net/	Works
Scenario 2	domain-a.atlassian.net/wiki	domain-b.atlassian.net/	Does not work

As Customers may have access to multiple domains, having this ability would allow the creation of reciprocal links automatically without any further action needed.

Suggested Solution

Allow for reciprocal links to be created in Jira when mentioned on a Confluence page that is on a different domain.

Workaround

It is possible to create an OAuth Access Token that will allow for reciprocal links to be created even if Confluence and Jira are on different domains.

Steps:

1. Navigate to Confluence in Domain A
2. Create a new page
3. Add a Jira Legacy macro to the page
4. Under 'Choose server', change the Jira server from 'System Jira' to Domain B's Jira server
5. Click on 'Login & Approve'
6. Click on 'Approve'

PS: the same process is required for other Jira sites (such as Domain C, Domain D etc.)

PS2: the process only needs to be done once, but it is needed on a per-user basis