Exporting a page containing a Database to PDF format results in an HTTP 421 error being displayed in the PDF body.

XMLWordPrintable

    • 9
    • Severity 3 - Minor
    • 3

      Issue Summary

      When exporting a page with an embedded database to PDF format, the page content is not included in the exported PDF. Instead, an error message is displayed on the PDF export.

      Steps to Reproduce

      1. Create a database content in Confluence.
      2. Create a page and embed the database created in the previous step to it.
      3. Publish the page.
      4. Export the page in the PDF format.

      Expected Results

      The page content containing a database should be included in the exported PDF document.

      Actual Results

      The page is being exported, but instead of the content, the following error message is embedded in it:

      421 ERROR
      The request could not be satisfied.
      The distribution does not match the certificate for which the HTTPS connection was established with. We can't connect to the server for
      this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website
      owner.
      If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the
      CloudFront documentation. 

      Workaround

      Currently, there is no known workaround to export the page with the database. A workaround will be added here when available


      To export the database from a page, use the database export feature.

      This feature exports only the database data, not the entire page. Follow these steps to export a database:

      1. Go to the page with the embedded database or access the database resource directly.
      2. Click the More actions button (three ellipses (…) icon) and select the Export option.
      3. Choose your export format (CSV, HTML, or PDF).
      4. (Optional) Check Export with current view to include current view settings; if unchecked, it will export all data in table layout.
      5. Follow the prompts to download the exported file.

      For more on exporting databases, consult the Export your database data document.

            Assignee:
            Haibert Barfian
            Reporter:
            Deniz Berkyürek (Inactive)
            Votes:
            27 Vote for this issue
            Watchers:
            30 Start watching this issue

              Created:
              Updated:
              Resolved: