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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Page - Export - PDF
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9
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Severity 3 - Minor
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3
Issue Summary
When exporting a page with an embedded database to PDF format, the page content is not included in the exported PDF. Instead, an error message is displayed on the PDF export.
Steps to Reproduce
- Create a database content in Confluence.
- Create a page and embed the database created in the previous step to it.
- Publish the page.
- Export the page in the PDF format.
Expected Results
The page content containing a database should be included in the exported PDF document.
Actual Results
The page is being exported, but instead of the content, the following error message is embedded in it:
421 ERROR The request could not be satisfied. The distribution does not match the certificate for which the HTTPS connection was established with. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Workaround
Currently, there is no known workaround to export the page with the database. A workaround will be added here when available
To export the database from a page, use the database export feature.
This feature exports only the database data, not the entire page. Follow these steps to export a database:
- Go to the page with the embedded database or access the database resource directly.
- Click the More actions button (three ellipses (…) icon) and select the Export option.
- Choose your export format (CSV, HTML, or PDF).
- (Optional) Check Export with current view to include current view settings; if unchecked, it will export all data in table layout.
- Follow the prompts to download the exported file.
For more on exporting databases, consult the Export your database data document.