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  1. Confluence Cloud
  2. CONFCLOUD-79515

Editing or Viewing a page with multiple Jira macros and a Team Calendar in Legacy Editor causes indefinite loading

      Problem

      When attempting to edit a Confluence Cloud page that contains a large number of Jira macros and a Team Calendar macro within the Legacy Editor, the page fails to load and displays an indefinite spinning icon.

      • Additionally, Expand macros do not function as expected in this scenario.
      • Issue can also occur during page View, but mainly prevalent in page Edit

      Environment

      • Confluence Cloud
      • Legacy Editor
      • Pages containing more than 20 Jira Legacy macros and a Team Calendar macro

      Steps to Reproduce

      1. Create or open a Confluence page using the Legacy Editor.
      2. Add a Table of Contents macro.
      3. Insert more than 20 Jira Legacy macros within a table (ac:name="jira").
      4. Add a Team Calendars macro (ac:name="calendar").
      5. Attempt to edit the page.

      Expected Results

      • The page should load successfully in edit mode, allowing the user to make changes without any loading issues. All macros, including Expand macros, should function correctly.

      Actual Results

      • The page does not load properly in edit mode, displaying an indefinite spinning icon, preventing occuring edits. Expand macros don't properly work under these conditions.

      Workaround

      • For Edit;
        • To workaround the issue, encapsulate the Team Calendars macro within a Panel or Expand macro and save it as a new version of the page.
        • Remember to use a '?NO_SSR=1' value at the end of the page URLs to bypass the loading issue:
          • https://<instance-url>.atlassian.net/wiki/spaces/<space-key>/pages/<page-id>/<page-title-with-loading-issues>?NO_SSR=1
            
          • This adjustment allows the page to be edited successfully multiple times afterwards.
      • For View;
        • Navigate to any other page via the page tree on the side, and return to the original page via the Page tree.
          • This bypasses SSR, preventing the issue;
        • Or use the '?NO_SSR=1' value at the end of the page URLs
          • https://<instance-url>.atlassian.net/wiki/spaces/<space-key>/pages/<page-id>/<page-title-with-loading-issues>?NO_SSR=1
            

      Notes

      • This issue is specific to the Legacy Editor and does not occur with the new editor, consider converting the pages to the new editor.
      • Removing Team Calendar macros also resolves the problem.

            [CONFCLOUD-79515] Editing or Viewing a page with multiple Jira macros and a Team Calendar in Legacy Editor causes indefinite loading

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              Unassigned Unassigned
              0e1e414c5cb7 Edson B [Atlassian Support]
              Affected customers:
              1 This affects my team
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                Created:
                Updated: