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  1. Confluence Cloud
  2. CONFCLOUD-79219

Unable to connect to Confluence from Slack using Custom Domains

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      Summary

      Custom domains were recently rolled out in Confluence Cloud. As such it's not possible to connect to a Custom Domain from within Slack.

      Steps to Reproduce

      1. Set up custom domains
      2. Go to a Slack channel to set up connection to Confluence
      3. Enter `/confluence login subdomain.subdomain.domain.tld`

      Expected Results

      A login prompt is shown and we're able to connect to a Confluence site

      Actual Results

      An message is shown instead:

      That doesn't look like a Confluence Cloud site URL. The command should look like this: /confluence login mysite.atlassian.net.
      

      If we try to use the standard address ending in atlassian.net we will be redirected to a blank page

      Workaround

      • Temporarily disable custom domains to set up the Confluence - Slack integration.

              Unassigned Unassigned
              pferreira@atlassian.com Paulo F. (Inactive)
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                Created:
                Updated: