some JSM users receiving the error 400 Bad Request: Message Request header is too large, when they create article for KB

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    • Severity 3 - Minor

      Issue Summary

      Issues with large requests can result in a 400 error being shown as a result.

      It happens to some users using Chrome browser when they create article for KB from JSM issue view.

      Steps to Reproduce

      1. Go to JSM issue view
      2. click "+ create article" from KB menu.

      Expected Results

      Users proceeds to the article creation screen as normal.

      Actual Results

      Some users get the error 400 Bad Request: Message Request header is too large

      Workaround

      Using another browser.

            Assignee:
            Unassigned
            Reporter:
            Chung Jeon
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              Created:
              Updated: