Slack notification inconsistency due page creation webhooks errors

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    • 5
    • Severity 3 - Minor

      Issue Summary

      Users have reported intermittent failures with Slack notifications for page creation events in Confluence spaces.

      Despite proper configuration to receive notifications for "Add page" or "Adds a child page" actions, some page creations don't trigger the expected notifications in the linked Slack channel due to blocked webhooks.

      Steps to Reproduce

      1. Navigate to Channel Settings -> Slack Notifications -> Link to Slack Workspace/Channel.
      2. Enable notifications for 'Add page' or 'Adds a child page'.
      3. Create pages within the space and monitor the designated Slack channel for notifications.

      Expected Results

      Every page creation event within a space should consistently trigger a notification to the configured Slack channel, without any misses.

      Actual Results

      Notifications for page creation events are intermittently missed, with no visible/clear pattern to the failures.

      Workaround

      There is no known workaround for this behavior. When available, a workaround will be added here.

      Investigations and efforts to address the root causes of these intermittent failures.

      Notes

      Although this issue does follow a recognizable pattern, occurring sporadically. Only the Atlassian support can identify those. 

            Assignee:
            Unassigned
            Reporter:
            Edson B [Atlassian Support]
            Votes:
            9 Vote for this issue
            Watchers:
            17 Start watching this issue

              Created:
              Updated: