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  1. Confluence Cloud
  2. CONFCLOUD-78314

Large XML space exports may result in the UI not displaying the download link

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • Space - Export
    • None

    Description

      Issue Summary

      Large XML space exports may result in the UI not displaying the download link, even though the export was completed successfully.

      Steps to Reproduce

      1. Export a large space ~150GB+ to XML
      2. The export will progress and then appear to be stuck
      3. The export completes in the backend, but no download link is ever displayed

      Expected Results

      When the export completes a download link should be available.

      We have also created a feature request, CONFCLOUD-78317, which would trigger an email notification with a link to download the file upon completion.

      Actual Results

      When the export completes a download link is not provided.

      Workaround

      • Try the export again, this can be due to latency issues.
      • Reach out to support and request their help to provide the download link.

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              bb992ee9a98c Jeevjyot Chhabda
              1931a746bb69 Tina Bolton
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              Dates

                Created:
                Updated: