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  1. Confluence Cloud
  2. CONFCLOUD-78256

Unable to export the pages to Pdf

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • Page - Export
    • None

    Description

      Issue Summary

      Users are unable to export the pages to PDF. 

      Steps to Reproduce

      1. Go to any confluence page ( or use custom export)
      2. Export the page to pdf 

      Expected Results

      Page should be exported to pdf 

      Actual Results

      Stuck at 50% with message "unable to export pages"

      The below exception is thrown in the splunk logs:

      com.atlassian.confluence.api.service.exceptions.NotFoundException: Feature is disabled
      com.atlassian.confluence.dlp.ClassificationLevelsManager.assertFeatureEnabled(ClassificationLevelsManager.java:51)
      com.atlassian.confluence.dlp.ContentClassificationLevelIdManager.getClassificationLevelId(ContentClassificationLevelIdManager.java:171)
      com.atlassian.confluence.api.impl.service.apilayer.publiclink.PublicLinkServiceImpl.isClassificationLevelPolicyPermissionDenied(PublicLinkServiceImpl.java:965)
      com.atlassian.confluence.api.impl.service.apilayer.publiclink.PublicLinkServiceImpl.lambda$fetchPLPage$35ed85f4$1(PublicLinkServiceImpl.java:394)
      io.vavr.control.Try.of(Try.java:75)
      
         message: Exception when fetching classification level : 
      
      logger: com.atlassian.confluence.api.impl.service.apilayer.publiclink.PublicLinkServiceImpl
         

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              105094f35dd0 Nitish Midha
              9219e3807eac Nitika Arora
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              Dates

                Created:
                Updated: