Issue Summary

• When trying to import a space on Cloud which was exported on XML format from Server instance, we receive some of the following errors:

Unexpected close tag </xml>; expected </span>.  at [row,col {unknown-source}]: [x,xxxxx]

expected . at [row,col {unknown-source}]: [x,xxxxx]

Steps to Reproduce

1. Export any space on XML format on a On-Prem/Server Instance.
2. Try to import on Cloud.

Expected Results

• The space should be imported correctly

Actual Results

• The Space is not imported and the below error is thrown

Unexpected close tag </xml>; expected </span>.  at [row,col {unknown-source}]: [x,xxxxx]

expected . at [row,col {unknown-source}]: [x,xxxxx]

Workaround

• Try using Confluence Cloud Migrations Assistant

On confluence server we cannot install the CCMA add-on from marketplace directly. add-on will have to be installed manually

1. Download the add-on JAR file from marketplace https://marketplace.atlassian.com/apps/1219672/confluence-cloud-migration-assistant/version-history
2. From Manage app section on server, choose the upload add-on option
3. Upload the Jar file downloaded, the add-on will get installed.