Issue Summary

Can't edit Confluence page created with legacy editor. "It's taking longer than usual to load this page. This page will automatically reload".

Environment

• Confluence Cloud
• Multiple browsers: Chrome, Firefox, Safari.

Steps to Reproduce

Open the specific page

1. Try to edit it
2. Notice that an error message is displayed: "It's taking longer than usual to load this page. This page will automatically reload".

Expected Results

Users should be able to edit the pages in the legacy editor.

Actual Results

Error message: "It's taking longer than usual to load this page. This page will automatically reload".
Editor keeps loading and users are not able to edit the page. From the HAR file, we can see the following message.

message: "remote request timed out"
message-type: "revision-message"
reason: "Request was aborted due to timeout. Check the size limits and try again."
type: "remote-request-timed-out"

Notes

• We have noticed that if we check the page storage format, there are a lot of HTML tags e.g. “span” appears more than 10 000 times.

Workaround

Try to create a new page using the new editor and copy the storage format from the original page in the new page created. Users might be able to use the REST API to get the content and update the new page.

• Get page by id
• Update page