• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Component/s: Page - Editor - Legacy (TinyMCE)
• Labels:

  None

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   it-takes-longer-than-expected.jpg

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   mcafee-webdev-console-error.jpg

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   page-load-error-in-edit-mode.jpg

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[CONFCLOUD-77544] Unable to edit some pages in Legacy Editor (TinyMCE)

Vinod Reddy made changes - 16/Feb/2024 8:43 AM

Attachment		New: page-load-error-in-edit-mode.jpg [ 452304 ]
Attachment		New: mcafee-webdev-console-error.jpg [ 452303 ]
Attachment		New: it-takes-longer-than-expected.jpg [ 452302 ]

SET Analytics Bot made changes - 08/Feb/2024 4:00 AM

Support reference count

New: 5

Paulo F. (Inactive) made changes - 08/Feb/2024 1:07 AM

Resolution		New: Duplicate [ 3 ]
Status	Original: Gathering Impact [ 12072 ]	New: Closed [ 6 ]

Collapse comment: Paulo F. (Inactive) added a comment - 08/Feb/2024 1:07 AM

Paulo F. (Inactive) added a comment - 08/Feb/2024 1:07 AM

Tracking via https://jira.atlassian.com/browse/CONFCLOUD-77553

Expand comment: Paulo F. (Inactive) added a comment - 08/Feb/2024 1:07 AM

Paulo F. (Inactive) added a comment - 08/Feb/2024 1:07 AM Tracking via https://jira.atlassian.com/browse/CONFCLOUD-77553

Thiago P [Atlassian Support] made changes - 07/Feb/2024 4:39 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 865666 ]

Paulo F. (Inactive) made changes - 06/Feb/2024 10:44 PM

Attachment

New: screenshot-2.png [ 451531 ]

Selena Sui made changes - 06/Feb/2024 10:26 PM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Paulo F. (Inactive) made changes - 06/Feb/2024 10:20 PM

Description

Original: h3. Summary Customers are reporting issues when editing some pages using the legacy editor in Confluence Cloud. The editor won't load and the content isn't selectable. h3. Customer Impact - Unable to edit content h3. Steps to Reproduce # Go to an existing Confluence page # Click Edit h3. Expected Results Editor will load h3. Actual Results Editor will not load, showing a message in the top right corner that something has gone wrong h3. Notes h3. Workaround None are available at this time

New: h3. Summary Customers are reporting issues when editing some pages using the legacy editor in Confluence Cloud. The editor won't load and the content isn't selectable. h3. Customer Impact - Unable to edit content h3. Steps to Reproduce # Go to an existing Confluence page # Click Edit h3. Expected Results Editor will load h3. Actual Results Editor will not load, showing a message in the top right corner that something has gone wrong:  !screenshot-1.png|thumbnail! h3. Notes h3. Workaround None are available at this time

Paulo F. (Inactive) made changes - 06/Feb/2024 10:20 PM

Attachment

New: screenshot-1.png [ 451530 ]

Paulo F. (Inactive) made changes - 06/Feb/2024 10:17 PM

Description

Original: h3. Summary Customers are reporting issues when editing some pages using the legacy editor in Confluence Cloud. The editor won't load and the content isn't selectable. h3. Customer Impact - Unable to edit content h3. Steps to Reproduce # Edit a page h3. Expected Results Editor will load h3. Actual Results Editor will not load, showing a message in the top right corner that something has gone wrong h3. Notes h3. Workaround None available at this time

New: h3. Summary Customers are reporting issues when editing some pages using the legacy editor in Confluence Cloud. The editor won't load and the content isn't selectable. h3. Customer Impact - Unable to edit content h3. Steps to Reproduce # Go to an existing Confluence page # Click Edit h3. Expected Results Editor will load h3. Actual Results Editor will not load, showing a message in the top right corner that something has gone wrong h3. Notes h3. Workaround None are available at this time

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