Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-77544

Unable to edit some pages in Legacy Editor (TinyMCE)

XMLWordPrintable

      Summary

      Customers are reporting issues when editing some pages using the legacy editor in Confluence Cloud. The editor won't load and the content isn't selectable.

      Customer Impact

      • Unable to edit content

      Steps to Reproduce

      1. Go to an existing Confluence page
      2. Click Edit

      Expected Results

      Editor will load

      Actual Results

      Editor will not load, showing a message in the top right corner that something has gone wrong:

      Notes

      Workaround

      None are available at this time

        1. it-takes-longer-than-expected.jpg
          it-takes-longer-than-expected.jpg
          24 kB
        2. mcafee-webdev-console-error.jpg
          mcafee-webdev-console-error.jpg
          305 kB
        3. page-load-error-in-edit-mode.jpg
          page-load-error-in-edit-mode.jpg
          372 kB
        4. screenshot-1.png
          screenshot-1.png
          467 kB
        5. screenshot-2.png
          screenshot-2.png
          357 kB

            [CONFCLOUD-77544] Unable to edit some pages in Legacy Editor (TinyMCE)

            Paulo F. (Inactive) added a comment -

            Tracking via https://jira.atlassian.com/browse/CONFCLOUD-77553

            Paulo F. (Inactive) added a comment - Tracking via https://jira.atlassian.com/browse/CONFCLOUD-77553

              Unassigned Unassigned
              pferreira@atlassian.com Paulo F. (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: