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  1. Confluence Cloud
  2. CONFCLOUD-77347

Unable to preview .msg files while the user is on the attachment view

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      Issue Summary

      While the user is on the attachment view of a page where all attachments are listed and the user wants to preview an .msg file the file tries to fetch it to the media API, however, it returns an invalid response, moreover, if the same file is embedded into a page and you click the file within the page, then the preview is able to recover the file and render it to the end user.

      Differences in this process are causing the files to fail to render after being selected from the search results, as well as from the 'View Attachment' section. This issue is preventing the file from being displayed as intended

       

      Steps to Reproduce

      1. Upload a .msg file into a page
      2. Go to the page Menu > Attachment > Files
      3. Click on view file
      4. It shows an error saying "We can't preview this file.
        You'll have to download the file to view it." however, the same file can be previewed from the page

      Expected Results

      The file should be able to be previewed from the page and from the attachment view as well

      Actual Results

      When a user searches for a .msg file and clicks on it,  the website displays a msg saying "We can't preview this file. You'll have to download the file to view it." however, the same file can be previewed from the page

      Workaround

      No Workaround found

              Unassigned Unassigned
              188f830ca5ca Michael Gonzalez (Inactive)
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                Created:
                Updated:
                Resolved: