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  1. Confluence Cloud
  2. CONFCLOUD-77217

When the Public Links feature gets automatically enabled by the system, it triggers an email notification as if it was enabled by the founding admin

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    Description

      Issue Summary

      Currently, upon upgrading Confluence Cloud from the free plan to any paid plan, Public links are automatically enabled as designed by the system. 

      When that action is triggered, an email notification is sent to advise the admins that the Public Links feature is now enabled on their site.

      However, that email message states that the Public Links feature was enabled by the founding admin, instead of advising that it was enabled automatically by the system when upgrading the plan. 

      This can be tricky as there might be instances where the founding admin is no longer active, for example.

      Steps to Reproduce

      1. Create a Free Confluence Cloud instance
      2. Upgrade/Start a trial of a paid plan (Standard or Premium)
      3. Check your mailbox to see if you received the 'Public links are now allowed in your Confluence site' email 

      Expected Results

      The 'Public links are now allowed in your Confluence site' email message should include the real name of the user that triggered that action, and not the founding admin.

      Actual Results

      The 'Public links are now allowed in your Confluence site' email message includes the name of the founding admin name as if that user has enabled the Public Links feature, instead of the real user that triggered that action.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              40f04a0b8fd0 Eduarda Franck
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              Dates

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                Updated:
                Resolved: