Issue Summary

Multiple pages are not loading in customer's env and we keep getting the following error:

This is reproducible on Data Center: no

Steps to Reproduce

1. Login to customer's site.
2. Navigate to any page in question.

Expected Results

• Page loads successfully.

Actual Results

• We run into the error "We’ve hit a snag"
• We can see following errors on splunk:

• { [-]
     ctx: { [+]
     }
     ec2: { [+]
     }
     env: prod-euwest
     ext: { [-]
       accessStatus: LICENSED_ADMIN_ACCESS
       accountId: 639985b876fb74a9514265ff
       analytics: true
       confluenceVersion: 1000.0.0-09a08239c208
       connection: 732c1588
       event: { [-]
         appAccess:
         atlPath: null
         atlassianAccountId: 639985b876fb74a9514265ff
         clientTime: 1702040099943
         name: confluence.fabric.editor.unsupported.content
         product: confluence
         properties: { [-]
           ancestors: Expected ac:emoticon end element but got: * : com.atlassian.confluence.content.render.xhtml.atlassiandocformat.adf.AbstractXhtmlToADFFragmentTransformer.consumeEndElement(AbstractXhtmlToADFFragmentTransformer.java:168) | com.atlassian.confluence.content.render.xhtml.atlassiandocformat.adf.EmojiXhtmlToADFFragmentTransformer.doTransformFragment(EmojiXhtmlToADFFragmentTransformer.java:86) | com.atlassian.confluence.content.render.xhtml.atlassiandocformat.adf.AbstractXhtmlToADFFragmentTransformer.transformFragment(AbstractXhtmlToADFFragmentTransformer.java:73) | com.atlassian.confluence.content.render.xhtml.atlassiandocformat.adf.DefaultXhtmlToADFFragmentTransformer.transformFragment(DefaultXhtmlToADFFragmentTransformer.java:59) | com.atlassian.confluence.content.render.xhtml.atlassiandocformat.adf.PlainXhtmlToADFFragmentTransformer.doTransformFragment(PlainXhtmlToADFFragmentTransformer.java:150)
           category: EXCEPTION
           contentId: 226596093953
           contentStatus: current
           contentType: page
           descendants:
           fabricPage: true
           meta:
           nodeType: Expected ac:emoticon end element but got: *
           scanId:
           siblings:
           templateId: 0
         }
         receivedTime: 1702040099943
         requestCorrelationId: 4da11bf26a7b4014b244ca9c0c69efe8
         sen: SEN-15056440
         server: sophos.atlassian.net
         session: null
         sourceIp: 54.255.101.113
         subProduct: analytics
         user: masked.user
         version: 1000.0.0-09a08239c208
       }
       experience: unknown
       op: Bulk_PaginatedSmartLinkList/contentSmartLinks
       route: READER
       traceId: 4da11bf26a7b4014b244ca9c0c69efe8
     }
     hostname: 3cc1633d3894
     level: INFO
     logger: com.atlassian.analytics.event.transport.LaasEventTransport
     m: { [-]
       di: r9hus144mtdb748j
       g: WebServer
       si: confluence-prod-eu-12
       sv: 2023-12-07-23-29-01-317995_2023-12-07_09a08239c2
       t: application
     }
     message: Analytics event
     micros_container: confluence
     product: confluence
     thread: workcontext-8387682-0
     time: 2023-12-08T12:54:59.945659625Z
     timestamp: 2023-12-08T12:54:59.944
  } 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available