Confluence for MS Team app gets stuck in authentication loop when trying to add a page as a tab to a chat

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    • 15
    • Severity 3 - Minor
    • 2

      Issue Summary

      When trying to add a Confluence page as a tab in an MS Team chat the authentication pop-up is served in a loop. The user thinks that they have not logged in and keep trying to auth.

      Steps to Reproduce

      Pre-reqs 

      • Have MS Teams Desktop install
      • Install Confluence for Teams via MS Team
      • Connect to your Confluence site.
      • use SSO auth

       

      1. Open a Teams chat
      2. Add a tab and select to add a Confluence page
      3. You are prompted to sign in
      4. Pop up appears
      5. Choose Login with Microsoft, or pick your account from the list
      6. Eventually, the pop-up refreshes and shows a login screen again in a loop.

      Expected Results

      The pop-up directing you to log in should close once authentication is complete.

      Actual Results

      The pop-up is served over and over but if you close the pop-up, the authentication has actually worked, and the underlying Confluence page refreshes and shows correctly.

      Workaround

      Close the authentication pop-up screen after logging in the first time

              Assignee:
              Unassigned
              Reporter:
              Elelta D (Inactive)
              Votes:
              27 Vote for this issue
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: