Unable to edit page title in Confluence due to connectivity error ('We're having trouble connecting')

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    • Type: Bug
    • Resolution: Won't Fix
    • Priority: Medium
    • Component/s: Page - Publish
    • None
    • 2
    • Minor

      Problem

      Users are unable to edit the title of a page in Confluence, despite having editing permissions. They receive an error message stating:

      We're having trouble connecting right now. 
      Give us a few seconds to reconnect, and you can resume your work.
      

      The issue occurs regardless of the browser used. In the ChromeDev Tools, a '500 Internal Server Error' was observed.

      Environment

      Confluence Cloud

      Steps to Reproduce

      1. Log in as a user with editing permissions.
      2. Select a page to edit.
      3. Attempt to edit the title of the page.
      4. Observe the error message.

      Expected Results

      The specified user should be able to edit the title of the page without encountering any errors.

      Actual Results

      The user receives an error message stating when attempting to edit the page title.

      The error message is supplemented by a 500 Internal Server Error in ChromeDev Tools:

      message:"org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only"
      statusCode: 500
      

      Workaround

      A temporary workaround includes making other changes to the page and keeping the old title.

      Notes

      The error message in logs indicates a possible conflict with existing page titles ("A page already exists with the same TITLE in this space"). However, no duplicate titles have been found.

              Assignee:
              Sam Lucas
              Reporter:
              Edson B [Atlassian Support]
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              0 Vote for this issue
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              4 Start watching this issue

                Created:
                Updated:
                Resolved: