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  1. Confluence Cloud
  2. CONFCLOUD-76772

Unable to render third-party macro content with export to PDF, Word, or API (export_view) in new editor

      Issue Summary

      The following third-party macros are unable to be exported to PDF, Word, or via API (export_view) with the new editor.

      Steps to Reproduce

      1. Install Table Toolbox macro from Table Filter, and Charts for Confluence
      2. Create a new page using the new fabric editor
      3. Add content with the Table Toolbox macro
      4. Export the page with Confluence exporter to PDF, Word, or via API (export_view)
      5. The contents of the macro will not appear

      Expected Results

      The macro contents would appear on the export as they do when viewing the Confluence page

      Actual Results

      The contents of the macro are not appearing on the exported page

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [CONFCLOUD-76772] Unable to render third-party macro content with export to PDF, Word, or API (export_view) in new editor

            Pinned comments

            Hello everyone,

            Please vote on the following feature request: https://jira.atlassian.com/browse/CONFCLOUD-77735 since this bug was closed (related to the native PDF export in Confluence).

            Add your comments and experience with this limitation with 3rd party PDF export. If you have any additional questions, please get in touch with our support team.

            Thank you so much for your attention and participation.

            Edson B [Atlassian Support] added a comment - Hello everyone, Please vote on the following feature request: https://jira.atlassian.com/browse/CONFCLOUD-77735 since this bug was closed (related to the native PDF export in Confluence). Add your comments and experience with this limitation with 3rd party PDF export. If you have any additional questions, please get in touch with our support team. Thank you so much for your attention and participation.

            All comments

            Hello everyone,

            Please vote on the following feature request: https://jira.atlassian.com/browse/CONFCLOUD-77735 since this bug was closed (related to the native PDF export in Confluence).

            Add your comments and experience with this limitation with 3rd party PDF export. If you have any additional questions, please get in touch with our support team.

            Thank you so much for your attention and participation.

            Edson B [Atlassian Support] added a comment - Hello everyone, Please vote on the following feature request: https://jira.atlassian.com/browse/CONFCLOUD-77735 since this bug was closed (related to the native PDF export in Confluence). Add your comments and experience with this limitation with 3rd party PDF export. If you have any additional questions, please get in touch with our support team. Thank you so much for your attention and participation.

            Yes, even I reached out to K15t and Stiltsoft (Table, Filter, and Charts). They are also not clear on what is fixed as part of this bug. The description is slightly unclear. We have several use cases using Scroll Export functionality (Scroll PDF Exporter, Scroll Word Exporter, etc.); our users use templates while exporting the content, and the content is not exported when it's present inside Table, Filter, and Chart plug-in macros. Not sure where is the gap. We have been pointed back to Atlassian from the plug-in vendors.

            Arunkumar Mohan added a comment - Yes, even I reached out to K15t and Stiltsoft (Table, Filter, and Charts). They are also not clear on what is fixed as part of this bug. The description is slightly unclear. We have several use cases using Scroll Export functionality (Scroll PDF Exporter, Scroll Word Exporter, etc.); our users use templates while exporting the content, and the content is not exported when it's present inside Table, Filter, and Chart plug-in macros. Not sure where is the gap. We have been pointed back to Atlassian from the plug-in vendors.

            Hi, we still experience this issue. The Table Filter and Charts app with 15k installations is affected by this bug. Please fix it asap.

            Katerina Rudkovskaya [Stiltsoft] added a comment - Hi, we still experience this issue. The Table Filter and Charts app with 15k installations is affected by this bug. Please fix it asap.

            Curt added a comment -

            When this fix is pushed out to customer systems, how will we know we have the update?

            Curt added a comment - When this fix is pushed out to customer systems, how will we know we have the update?

            ukjlukm added a comment -

            When is this fix going into the software? I tried printing this morning and it's still broken.

            ukjlukm added a comment - When is this fix going into the software? I tried printing this morning and it's still broken.

            This is an important issue for us because we are indexing the confluence content for our enterprise search. And if we search with keywords present inside the table, filter, and chart macro, then it's not returned. Because the table content itself is not indexed in the first place because of this issue, So users are getting different search results within Confluence native search and our enterprise search. Please increase the priority level and fix this asap. This definitely can't be a low-priority one.

            Arunkumar Mohan added a comment - This is an important issue for us because we are indexing the confluence content for our enterprise search. And if we search with keywords present inside the table, filter, and chart macro, then it's not returned. Because the table content itself is not indexed in the first place because of this issue, So users are getting different search results within Confluence native search and our enterprise search. Please increase the priority level and fix this asap. This definitely can't be a low-priority one.

            This issue is a potential blocker for server > cloud migration for one of my customers. They're unable to export to PDF properly when using the table transformer app in Confluence. 

            Max Parrish added a comment - This issue is a potential blocker for server > cloud migration for one of my customers. They're unable to export to PDF properly when using the table transformer app in Confluence. 

            Paul Boon added a comment - - edited

            This issue impacts the commercialization of the waters products set for release this quarter.

            Who do we send the bill too?

            This needs addressing ASAP. Can I visibility please on the escalation and the mitigating steps ASAP.

            Paul Boon

            Paul Boon added a comment - - edited This issue impacts the commercialization of the waters products set for release this quarter. Who do we send the bill too? This needs addressing ASAP. Can I visibility please on the escalation and the mitigating steps ASAP. Paul Boon

            ukjlukm added a comment -

            I'm not sure why this is low priority? This bug stops us and development from producing our deliverables for projects. All confluence docs have to be printed and saved to SAP. The documents are needed to go into the instrument design history file. We cannot move to Atlassian cloud until it is fixed.

            ukjlukm added a comment - I'm not sure why this is low priority? This bug stops us and development from producing our deliverables for projects. All confluence docs have to be printed and saved to SAP. The documents are needed to go into the instrument design history file. We cannot move to Atlassian cloud until it is fixed.

              3fc9a08d5c87 Martin Maza
              41ad17c9dce0 Avrahm K [Atlassian Support]
              Affected customers:
              38 This affects my team
              Watchers:
              29 Start watching this issue

                Created:
                Updated:
                Resolved: