We have developed a fix for this bug, which is why we are setting it up as a closed one.

As not all the customers were affected by this bug, we are rolling out the fix gradually to all sites, but if you are being affected by this issue, you can reach out to us by raising a support ticket on support.atlassian.com and our team will enable the fix in your site!

Cheers!

Issue Summary

see Actual Results

Steps to Reproduce

see Actual Results

Expected Results

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Actual Results

We are receiving 302 found when making an import call for sandbox copy on one particular tenant. The redirect is happening due to the TCS record. Due to this, the import call never makes it to monolith and the copy fails. We need to handle the case in migrations and ensure the web-client making the call follows the redirects until it reaches monolith. 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available