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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Integrations - Embeddable Pages
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5
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13
Issue Summary
When integrating JSM and Confluence, if you are logged in as a customer account, then "Live Search" / "dynamic queries" does not work due to a permission error returned from the backend.
Steps to Reproduce
- Create a page with "Live Search" macro in your linked JSM knowledge base
- Login as customer account in the portal and find the page
- Type a search query
Expected Results
Search returns results and you can click on the results to visit pages.
Actual Results
No search results returned and nothing works.
Workaround
Customers can use the search bar at the top of the Help Center