Page PDF export stuck in 25% and taking long time even for simple pages

XMLWordPrintable

    • 6
    • Severity 3 - Minor

      Issue Summary

      The Export to PDF for pages is now taking a long time to complete even from very simple pages (i.e. a single paragraph of plain text).

      Once clicking to export to PDF, the progress bar goes almost instantly to 25% mark but gets stuck there until export completes (or fails).

      Steps to Reproduce

      1. Go to any Confluence page
      2. Click Export > Export to PDF

      Expected Results

      The page gets exported in a few seconds (or longer times for big and complex pages), and the progress bar updates accordingly.

      Actual Results

      Progress bar remains stuck at 25% mark until completion, either for success export or fail. The waiting time is much longer than before, and can take more than 60 seconds from a page containing a single plain text paragraph.

      Workaround

      It's possible to export the page to DOC and then convert it to PDF.
      It's also possible to use the Print to PDF function available in most browsers.

            Assignee:
            Nitish Midha
            Reporter:
            Rodrigo Bozza (Atlassian)
            Votes:
            1 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated:
              Resolved: