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  1. Confluence Cloud
  2. CONFCLOUD-75860

User on Confluence page is marked "Unlicensed user"

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    Description

      Issue Summary

      Users mentioned on Confluence page are labelled "Unlicensed user".

      • This is reproducible in Data Center: no
      • The user keys retrieved from Advanced details > View Storage Format don't exist in user_mapping.user_key, cwd_user.user_name, or content.creator.
      • The version of Confluence server is 7.13.7

      Steps to Reproduce

      (Not confirmed)

      1. Migrate Confluence server instance to a cloud with CCMA

      Expected Results

      Users are migrated to a cloud site properly.

      Actual Results

      Users are migrated to a cloud site as "Unlicensed user".

      Workaround

      • Remigrate all spaces with this Dark Feature enabled: migration-assistant.enable.original-xml-export
      • If re-migration is not an option - get in contact with Atlassian Support in order to apply a fix post-migration

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              cac84ca2e5e8 Nilay Modi
              02e00f4941fd Tomonori
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              Dates

                Created:
                Updated:
                Resolved: