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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Migrations - Space - Export
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2
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Minor
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0
Issue Summary
Exporting a space with XML results in the UI showing 20% for a very long time with a space that has 6kb but on the backend is showing 100%.
Steps to Reproduce
- Navigate to a space
- Perform a full export in XML
- The export status will show 20% Complete: Creating the zip file but will remain stuck without updating the page for a long period
Expected Results
The export would finish and display
Actual Results
The export status remains stuck at 20% for an extended period but on the backend, the status is complete at 100%
Inspecting the network will continually return:
GET https://eptura.atlassian.net/wiki/rest/internals/1.0/io/export/spe-ID
Status Code: 200
Response:
{
complete: falsee
lapsedTime: 2306
id: "spe-ID"
message: "Creating the zip file"
percentage
Complete: 20
result: "/wiki/download/temp/filestore/null"
successful: false
}
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
Contact support to review the ID, if the page does not refresh after a period of time.