Allow Jira Service Management customer accounts to access embedded knowledge base articles on external sites

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      User Problem

      Currently, JSM customer accounts that are not licensed to use Confluence are unable to see KB articles embedded on external sites, even if permissions are set correctly. The current implementation requires the user to log into Confluence before loading the page:

      This limits the usability of the package on external sites/products, as most of the customer accounts are not licensed to use Confluence.

      Suggested Solutions

      Allow JSM customer accounts to see the KB article pages when they are embedded on external sites.

      Current Workarounds

      Access to Confluence must be granted to see the pages.

              Assignee:
              Unassigned
              Reporter:
              Bernardo Andreeti
              Votes:
              8 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: