Confluence Space import return "Failed to start a long running task" even on small imports

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    • 1
    • Severity 3 - Minor

      Issue Summary

      The customer is trying to import Spaces from a different Confluence Cloud instance.
      Spaces were exported in HTML format, and the import always fails with the error message "Failed to start a long-running task"

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Tried to replicate the same at my local instance and this is replicable.
      2. Took export through HTML, of the space: Tanya
      3. Tried Importing it through Confluence general setting >> Import Space

      Expected Results

      The Import of the space through HTML Export file should be successful

      Actual Results

      The below exception is thrown in Splunk Logs:

      ctx: { [+]    }    ec2: { [+]    }    env: prod-eucentral    err: { [-]      class: [ [-]        java.lang.RuntimeException      ]      stack: java.lang.RuntimeException: Zipped file does not contain entities.xml or there's no csv files or zipped file is empty com.atlassian.confluence.importexport.v2.space.ZipperImportSpaceService.determineFormatOfImport(ZipperImportSpaceService.java:196) com.atlassian.confluence.importexport.v2.space.ZipperImportSpaceService.handleZipperProgressUpdateEvent(ZipperImportSpaceService.java:138)    }    ext: { [+]    }    hostname: dcd00e670eef    level: ERROR    logger: com.atlassian.confluence.importexport.v2.space.ZipperImportSpaceService    m: { [-]      di: aeh5p0e770edjopq      g: WebServer      si: confluence-prod-eu-4      sv: 2023-04-05-15-04-27-651050_2023-04-04_576fe5e48a      t: application    }    message: Could not finalize space import task with Zipper    micros_container: confluence    product: confluence    thread: http-nio-8081-exec-9 [tenantId:549f10d5-c2f5-45d7-84dc-8b6ad9bf9e84, experience:unknown] [traceId:17d8a475e6d97e9f]    time: 2023-04-06T08:33:25.931137824Z    timestamp: 2023-04-06T08:33:25.930 }Show as raw texthost = ip-10-110-71-154source = 0e0e2912-4ccc-44fe-a2cb-f7ee3afb4efdsourcetype = 0e0e2912-4ccc-44fe-a2cb-f7ee3afb4efd

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Tanya -
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              Created:
              Updated:
              Resolved: