Issue Summary

For Lincensed Confluence Users with expired sessions. When navigating to Confluence has 3 different behaviors:

• Navigating to /wiki/spaces: Load Blank Spaces page
• Navigating to /wiki/home: Redirects to Blank Spaces page
• Navigating to direct space/page link: Restricts user from viewing a space that the user has privileges to see.

The user should be prompted to login to their Atlassian Account to began an authenticated session.

Steps to Reproduce

1. User Session Expires
2. Navigate to either of the below links
   • https://SITE-NAME.atlassian.net/wiki/spaces  
   • https://SITE-NAME.atlassian.net/wiki/home  
   • https://SITE-NAME.atlassian.net/wiki/spaces/SPACEKEY/pages/PAGEID  

Expected Results

The user should be prompted a login window

Actual Results

The customer is presented with 3 possible behaviors depending on the URL used:

• Navigating to /wiki/spaces: Load Blank Spaces page
• Navigating to /wiki/home: Redirects to Blank Spaces page
• Navigating to direct space/page link: Restricts user from viewing a space that the user has privileges to see.

Workaround

We have seen success with the below workarounds:

• Navigate to Jira Cloud and login. Then navigate back to Confluence Cloud.

OR

• Clear cookies and cache. Then attempt to navigate back to Confluence Cloud

OR

• Login to start.atlassian.com with the Atlassian Account