Log inSkip to main contentSkip to sidebar
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Unable to select guest option when inviting a user on the improved UI experience
When trying to invite a guest user, we are not able to select the guest option for Confluence. Additionally, we are not able to Unselect the products we don't want to give access to.
This is happening when the instance is on the new improved user interface.
Steps to Reproduce
Go to the admin hub at [admin.atlassian.com/https://admin.atlassian.com]
Click on Directory > Users
Click on Invite
Fill the user's email address and try to check the guest option or unselect the other products.
Expected Results
We would be able to select the guest option or unselect the products we don't want to give access or license.
Actual Results
We are not able to select guest option and unselect the other products.
Workaround
As a workaround for now, we can do the following process:
We can invite the user with all the options selected, and add the user to the guest group, which should be: confluence-guests-<sitename> and click on Invite to invite the user.
Click again on Directory > Users and find the user which was invited.
Remove the groups from the products and only leave the guest group added.