Users intermittently get the error failed to create a location and file when trying to export pages to PDF

XMLWordPrintable

    • 76
    • Severity 3 - Minor
    • 120

      Issue Summary

      Some users are unable to export Confluence pages to PDF. They receive an error "We couldn't complete your export. Failed to create a location and file for the PDF export." on the exporting pdf page.

      Steps to Reproduce

      1. Open any page in Confluence
      2. Go to page export
      3. Choose PDF

      Expected Results

      PDF file to be generated

      Actual Results

      Export fails with: "We couldn't complete your export. Failed to create a location and file for the PDF export."

      Workaround

      The issue seems intermittent, so when users try again, it seems to work.
      If the issue is consistent, we would suggest you raise a ticket with the Atlassian Support team 

            Assignee:
            Nitish Midha
            Reporter:
            Elelta D (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            58 Start watching this issue

              Created:
              Updated:
              Resolved: