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  1. Confluence Cloud
  2. CONFCLOUD-74922

Customer portal users are not able to perform PDF export

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      Issue Summary

      Customer portal users are not able to perform PDF export.

      Steps to Reproduce

      1. Have a Confluence + JSM environment
      2. As a SITE-ADMIN:
        1. On JIRA:
          1. create a Service Project
          2. create a new space or link an existing one as a Knowledge base
            1. On Knowledge base settings:
              1. Who can view: All logged-in users
              2. Who can edit: Only Confluence Users
          3. Go to the customers' page (left menu) and invite an account there
        2. On admin.atlassian.com:
          1. invite the same account from step 2.1.3 here
          2. revoke any product access (leave only Has access on site toggled)
        3. On Confluence:
          1. Go to Confluence Global Permissions > Anonymous users > Use Confluence (make sure it is DISABLED)
          2. Go to the space you created/linked in step 2.1.2
          3. Access Space Settings > Space Permissions > Anonymous Access (make sure all is DISABLED)
          4. Copy the URL of any page on this space
      3. As a customer portal (authenticated user):
        1. Open an incognito/inprivate tab
        2. Paste the URL copied in step 2.3.4
        3. Login with the account you invited on step 2.1.3 (same as 2.2.1)
        4. Go to More Actions > Export > Export to PDF

      Expected Results

      The system should allow the user to perform the page export.

      Actual Results

      The system will show an error.

      Workaround

      Option #1: You can use the Word export instead: Go to More Actions > Export > Export to Word

      Option #2: You can enable Anonymous access on site: Go to Confluence Global Permissions > Anonymous users > Use Confluence > ENABLED
       You can keep Space Permisssions > Anonyous Access DISABLED.

              Unassigned Unassigned
              ediel Elisa [Atlassian] (Inactive)
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                Created:
                Updated: