Details
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Suggestion
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Resolution: Unresolved
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None
Description
Issue Summary
In order to invite a user to become a guest, a site administrator must use the Invite > Guests option from the user management or toggle the Guest access under the user's profile.
If a user already has internal access to Confluence, it will not be possible to toggle the Guest access under the user's profile and vice-versa, avoiding a user being both guest and an internal collaborator.
Even though the user is already an internal user, if the administrator uses the Invite > Guests option, it will bypass the restriction and allow the user to become both a guest and an internal user, which will trigger the following error message as soon as the invite is done and has the Configure space access pop-up:
Some users couldn't be added. Try searching for them, or refresh the page.
Steps to Reproduce
- Invite a user and give the account application access to Confluence (internal).
- Once the user is invited and has the application access, invite the same user as a guest via the Invite > Guests option from the user management.
- Once the invite is finished, tap the Configure space access pop-up, which will redirect the admin to Confluence's Global permissions.
Expected Results
The user's profile and list of spaces should be displayed so the admin can pick a space and provide the guest with access to it.
Actual Results
The following error is displayed:
Additional notes
- In the global permissions pop-up, if the admin adds the invited user's name, an error message will be displayed:
* This behavior can also be replicated if:Guests can only have access to one space at a time. <GUEST-USER> already has access to another space
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- The admin invites the user as a guest, but in the invitation flow, adds the user to an internal group of Confluence (I.E. confluence-users)
- In the new administration experience, if the admin uses the option to invite as a guest and select User along with the Guest option for product roles.
Suggestion
To avoid such errors, this is a suggestion to:
- Under the invitation flow, have a message stating that the user is already an internal user and block it from being invited as a guest.
- If the user is still invited, provided a clear message in the space access pop-up, stating that the user is already an internal one and product access for Confluence should be removed.
Attachments
Issue Links
- is blocked by
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CONFCLOUD-78148 Prevent a user to be both Confluence Guest and Confluence User
- Gathering Interest
- is related to
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CONFCLOUD-72914 Adding internal users to guest groups will make it an internal and guest group
- Closed
- relates to
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CONFCLOUD-78264 Error message inconsistency when assigning space to guest user in confluence cloud
- Closed