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  1. Atlassian Marketplace
  2. MP-18

New addon installation may fail on a site with annual payment if there are paid addons in suspended status.

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    • Minor
    • 1

    Description

      Issue Summary

      New addon installation may fail on a site with annual payment if there are other paid add-ons in suspended status.

      Steps to Reproduce

      1. As a prerequisite, there should be a previous paid app in suspended status pending payment. The products should be in annual payment.
      2. Install a new paid app.
      3. The app will get installed and get uninstalled with no error message in the browser. The below message will be shown in the application logs.
         message: Embedded license change task has timed out, upm.plugin.error.timeout.license.change
      

      Expected Results

      The app installation should either proceed or at least indicate that there are issues with the payment and this is required in order to proceed with new free trials.

      Actual Results

      The new app will get installed and then will get uninstalled immediately. This can be seen from the app audit logs in the application.

      Workaround

      Please contact the billing team to complete the payment and reinstall the new app.

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              vvirmani@atlassian.com Vidit Virmani
              smathew3@atlassian.com Sajan M
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              Dates

                Created:
                Updated:
                Resolved: