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  1. Confluence Cloud
  2. CONFCLOUD-74660

Unable to preview/view PDF when files are encrypted.

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      Issue Summary

      Currently, if a PDF file is encrypted( or applied permissions to PDF files to prevent copying, changing, or printing), these files cannot be previewed/viewed in Confluence Cloud.

      Steps to Reproduce

      1. Step 1: Attach an encrypted PDF file using the Attachments macro.
      2. Step 2: Select Preview/View.

      Expected Results

      The PDF file should be viewable.

      Actual Results

      The PDF file is blank(white screen) without any content and we can still select, and copy content.

      Additional Request:
      Please remove Preview or View from the attachments macro as both do the same job without any difference.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

              Unassigned Unassigned
              e925f0070e90 Dhanush
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                Created:
                Updated:
                Resolved: