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  1. Confluence Cloud
  2. CONFCLOUD-74590

Images not getting rendered on a page using 'Include Page' macro

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    Description

      Issue Summary

      Embedded images on pages are not displayed, intermittently, when included on a page using the 'Include Page' macro

      When the page is refreshed or accessed via the sidebar, the images are properly displayed.

      Steps to Reproduce

      1. Create a page in the same space or a different space only to store an image.
      2. Embed this image on another page using the 'Include Page' macro.
      3. Publish the page
      4. Hard refresh the page (I.E. CMD+Shift+R) or reload it a couple of times.

      Expected Results

      The image should render on the page without any errors.

      Actual Results

      Instead of the image, a warning icon is displayed on the UI:

      Alternatively, a "Preview is not available" is displayed:

      In the network logs, a 403 error is displayed:

      Request URL: https://api.media.atlassian.com/file/<FILESTORE-ID-EXAMPLE>/image?allowAnimated=true&collection=contentId-<PAGE-ID>&height=<size>&max-age=<number>&mode=full-fit&width=<size>
      Request Method: GET
      Status Code: 403 
      Remote Address: xx:xx:yy:rr:443
      Referrer Policy: origin

      Response:

      {"error":{"code":"JwtAuthoriser:AuthorisationError","title":"The token does not allow requested operation. \"urn:filestore:collection:contentId-<ID HERE>\" needs \"read\" permission","href":"https://api.media.atlassian.com#UnauthorizedError"}}

      Workaround

      Access the page directly from the sidebar. While replicating the issue, access a different page from the sidebar and access the page in question again (via the sidebar as well).

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              megan@atlassian.com ME (Inactive)
              13f27f9b2775 Jagriti
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              Dates

                Created:
                Updated:
                Resolved: