Macros are not rendered correctly in customer portal

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    • 17
    • Severity 3 - Minor
    • 2

      Summary

      Few of the macros such as Livesearch, Recently updated, Page Properties Report, and Content by Label are not rendered correctly in the customer portal due to rendering 403 error.

       

      Macros covered in this ticket - Live Search, Content by Label, Recently Updated, Page Properties Report, Content Properties Report.  All other macros should be filed in a new ticket

      How To Replicate

      1. Create a confluence page with content by label macro and link the space to the service project
      2. Log in as a portal-only customer account users in the customer portal 
      3. Access knowledge base article and below error is displayed on the customer portal.

      Expected Results

      Images to be rendered correctly on the customer portal

      Actual Results

      When trying to access the article from the customer portal below error is displayed

      Workaround

      Reach the support team to fix the issue temporarily for your cloud site

       

        1. image-2022-07-25-15-54-15-476.png
          image-2022-07-25-15-54-15-476.png
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        2. image-2022-07-25-15-54-53-336.png
          image-2022-07-25-15-54-53-336.png
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        3. Screenshot 2022-07-25 at 3.49.16 PM.png
          Screenshot 2022-07-25 at 3.49.16 PM.png
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            Assignee:
            Shangway Hsu
            Reporter:
            Saama Tabassum
            Votes:
            17 Vote for this issue
            Watchers:
            36 Start watching this issue

              Created:
              Updated:
              Resolved: