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Details

Type: Bug
Resolution: Fixed
Priority: Medium
Component/s: Site - Import
Labels:
- CNRE

Support reference count:
2
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Issue Summary

No space left on device causing Confluence site import to fail

Environment

Confluence Cloud

Steps to Reproduce

Import a large Confluence backup ~18 GB in size

Expected Results

Import is completed successfully

Actual Results

Import fails and the following error is seen in logs:

 ERROR    stack: com.atlassian.ondemand.confluenceimporter.ex.ImporterException: Cannot download file from Media API
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.getMediaApiFile(SiteImportTaskRunnerImpl.java:811)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.doImport(SiteImportTaskRunnerImpl.java:326)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.runInternal(SiteImportTaskRunnerImpl.java:301)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.lambda$runImport$9(SiteImportTaskRunnerImpl.java:1018)
com.atlassian.confluence.core.flags.DisableTrackEventsThreadLocalFlag.executeCallable(DisableTrackEventsThreadLocalFlag.java:35)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.lambda$runImport$10(SiteImportTaskRunnerImpl.java:1018)
com.atlassian.confluence.core.flags.ImportRunningThreadLocalFlag.executeCallable(ImportRunningThreadLocalFlag.java:32)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.runImport(SiteImportTaskRunnerImpl.java:1018)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.lambda$runTask$8(SiteImportTaskRunnerImpl.java:981)
cloud.atlassian.logmon.datadog.publisher.internal.TaggedFunctionalTimeRecorder.with(TaggedFunctionalTimeRecorder.java:30)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.runTask(SiteImportTaskRunnerImpl.java:981)
com.atlassian.progress.amq.TaskProcessor.accept(TaskProcessor.java:67)
com.atlassian.progress.amq.TaskProcessor.accept(TaskProcessor.java:23)
com.atlassian.progress.amq.ConcurrencyControlTaskProcessor.accept(ConcurrencyControlTaskProcessor.java:68)
com.atlassian.progress.amq.ConcurrencyControlTaskProcessor.accept(ConcurrencyControlTaskProcessor.java:19)
com.atlassian.progress.amq.ProgressAwareMessageRunner.processMessage(ProgressAwareMessageRunner.java:55)
com.atlassian.confluence.impl.messagequeue.VCacheMessageRunner.lambda$processMessage$0(VCacheMessageRunner.java:21)
com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:49)
com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:84)
com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:74)
com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:48)
com.atlassian.confluence.impl.messagequeue.VCacheMessageRunner.processMessage(VCacheMessageRunner.java:20)
com.atlassian.confluence.util.zipkin.impl.ZipkinMessageRunner.processMessage(ZipkinMessageRunner.java:30)
com.atlassian.confluence.impl.messagequeue.AtlassianMessageQueueAppConfigWithScheduler.lambda$wrapMessageRunnerWithMetricsContext$1(AtlassianMessageQueueAppConfigWithScheduler.java:127)
com.atlassian.messagequeue.internal.core.NestedMessageConsumer.consume(NestedMessageConsumer.java:113)
com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.consumeMessage(SQSMessageConsumer.java:246)
com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.processReceiveMessageResult(SQSMessageConsumer.java:195)
com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.run(SQSMessageConsumer.java:127)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
java.base/java.lang.Thread.run(Thread.java:829)

Caused by: java.io.IOException: No space left on device
java.base/java.io.FileOutputStream.writeBytes(Native Method)
java.base/java.io.FileOutputStream.write(FileOutputStream.java:354)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.copyLargeWithProgressTracking(SiteImportTaskRunnerImpl.java:888)
com.atlassian.ondemand.confluenceimporter.service.importer.SiteImportTaskRunnerImpl.getMediaApiFile(SiteImportTaskRunnerImpl.java:806)

Workaround

Proceed with space exports & imports instead of full site exports & imports
Customers on Confluence Server migrating to Confluence Cloud can utilize the Cloud Migration Assistance for Confluence app to help with this

Attachments

Issue Links

is cloned from

CONFCLOUD-65609 No space left on device causing Confluence site import to fail

Closed

is related to

CONFCLOUD-75367 Confluence site exports are failing with storage error

Closed

CONFCLOUD-75874 Confluence site backups/exports are failing with a storage error

Closed