Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-73772

Uploading files on Firefox is slow and frequently ended up with failures

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
    • Media

      Issue Summary

      This is a Firefox specific issue.

      Uploading files on confluence is slow compared to Chrome.

      Uploading files on confluence will meet failures, while Chrome will upload successfully. Usually big files are easier to replicate the issue.

      Steps to Reproduce

      1. Edit a page
      2. Upload a file with big size(eg. 2GB)Bullet list

      Expected Results

      File is uploaded successfully with no latency.

      Actual Results

      Failed to upload the file, with long latency in specific chunk upload response:

      See attachments:

      • Some chunk request will wait for response for 3mins.
      • File finally failed up load.

      Workaround

      Issue already reported to firefox, waiting for support: 

      https://bugzilla.mozilla.org/show_bug.cgi?id=1759966

      At this stage, we wanna gather the impacts from customers.

              Unassigned Unassigned
              1ce99c48e75e Liana Liu
              Votes:
              0 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: