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  1. Confluence Cloud
  2. CONFCLOUD-73527

Copying a page's content from another instance breaks images

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      Issue Summary

      Currently, Confluence retains formatting and macros when you directly copy a page (ctrl/cmd + c) then pasting it (ctrl/cmd + v). Confluence will also retain the images embedded on the page except when it is copied from another Confluence instance. The image will be broken with Preview unavailable. If you go to the attachments list of the page, the image is also broken there.

      Source:

      Destination:

      Attachments list:

      Steps to Reproduce

      1. From another Confluence instance, copy the contents by highlighting or pressing ctrl/cmd + a, then ctr/cmd + c.
      2. On a different Confluence instance, create a new empty page.
      3. Paste the copied content by pressing ctrl/cmd + v.

      Expected Results

      Everything retains formatting including the images.

      Actual Results

      Everything retains formatting except the images.

      When you click on the attachment from the attachments list, the following is displayed:

      {"error":{"code":"NotFoundError","title":"Some resources were not found","href":"https://api.media.atlassian.com#NotFoundError"}}

      Workaround

      • After copy & pasting all the content initially, fix the broken images by manually copying them:
        • On the origin page, using the three dot ... menu, navigate to Attachments > Files
        • Open an attachment so you see it in the full screen attachment viewer
        • Copy the image
        • In the destination page, paste the image and it should load
        • Repeat for all broken images
      • Export the origin page and upload it into the destination instance.

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              Unassigned Unassigned
              c5522313772a Julian (Inactive)
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                Created:
                Updated:
                Resolved: