Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-73516

Email notification from Confluence does not render images

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      Summary

      When user edits a Confluence page or adds a comment the notification that is sent out with "What's changed" / "New Comment" doesn't properly render the images in the email client (e.g Gmail).

      Customer Impact

      Not being able to see what images have been added/changed from the email notification received.

      Steps to Reproduce

      1. Update a Confluence page with an image (add or remove)
      2. Check the Confluence email notification

      Expected Results

      Email Notification contains images that were added / removed

      Actual Results

      Email Notification doesn't contain the image added / removed

      Workaround

      A) To review the images that changed navigate to the page and use the page history to compare.

      OR

      B) Copy the broken image URL and extract the image path that points directly to the media file (link is after the #)

      https://ci3.googleusercontent.com/proxy/[hash]#[https://link_to_confluence_file]

        1. image-2022-02-07-18-58-57-023.png
          image-2022-02-07-18-58-57-023.png
          160 kB
        2. image-2022-02-08-15-34-56-530.png
          image-2022-02-08-15-34-56-530.png
          1.21 MB
        3. image notification.PNG
          image notification.PNG
          500 kB

            [CONFCLOUD-73516] Email notification from Confluence does not render images

            Oleksandr Solomennykov (Inactive) added a comment -

            Hi everyone,

            This is Oleksandr from the Confluence team. Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by posting a comment and we will review.

            Thank you again for providing valuable feedback to our team!

            Best,

            Oleksandr

            Oleksandr Solomennykov (Inactive) added a comment - Hi everyone, This is Oleksandr from the Confluence team. Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by posting a comment and we will review. Thank you again for providing valuable feedback to our team! Best, Oleksandr

            Oksana Bodnar (Inactive) added a comment -

            Hi Paulo F. and everyone,

            This is Oksana from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the described behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case?

            We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.

            Best,
            Oksana

            Oksana Bodnar (Inactive) added a comment - Hi Paulo F. and everyone, This is Oksana from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the described behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case? We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users. Best, Oksana

              Unassigned Unassigned
              pferreira@atlassian.com Paulo F. (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: