Details
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Suggestion
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Resolution: Unresolved
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None
Description
Summary
Customers cannot import a Confluence Cloud Site backup if the Atlassian Cloud site for them has Jira. When trying to import, they get the following message:
If your Atlassian Cloud site has both Confluence and Jira, site import is not available. To import an entire Confluence site, you'll need to import the spaces one at a time. Learn more at Import and export data.
Suggestion
If customers are using Confluence and Jira, they cannot import Confluence Site backup from a backup created using Backup Manager on Confluence.
To restore a Confluence site, the customer has to export all spaces and then import those spaces one by one. This will take a lot of effort on the customer side.
If customers can create a backup of the Confluence Site and can export all spaces individually, there should be a feature to restore Confluence Site backup even if they are using Jira.
Attachments
Issue Links
- duplicates
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CONFCLOUD-32259 Confluence site import for cloud site with multiple services
- Gathering Interest
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CONFCLOUD-41210 Confluence site import is not available with both Confluence and JIRA Cloud
- Gathering Interest