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  1. Confluence Cloud
  2. CONFCLOUD-73360

Misleading error when trying to perform a Confluence site import using a server space backup

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    Description

      Issue Summary

      If a customer tries to run a Confluence site import using a Confluence server space backup, they receive a misleading error message:

      This file was exported from Confluence Server. We can only import files exported from Confluence Cloud in the site importer. To migrate a site from Confluence Server to Confluence Cloud, use the Confluence Cloud Migration Assistant. If you need additional help, please raise a support request.

      Instead, it should tell them to run a Space import instead of the site import.

      Steps to Reproduce

      1. Generate a space backup from Confluence server/DC
      2. Try to perform a site import in Cloud using this backup

      Expected Results

      Error message saying to use the space import, since it is a space backup

      Actual Results

      The following error message is thrown:

      Workaround

      Check the file exportDescriptor.properties in the zip file, if you find the entry exportType=space, use the space import instead of site import.

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            a70949af6267 Matthew Park
            falmeida@atlassian.com Almeida (Inactive)
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              Updated:
              Resolved: