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Bug
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Resolution: Timed out
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Low
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1
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Severity 3 - Minor
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Issue Summary
Copying line breaks from a Google Doc into a Confluence Page creates 2 line breaks.
It seems that a line break is stored in Google Doc as
<br />
So when pasted into Confluence on it's own line it becomes
<p><br /></p>
Which creates 2 line breaks. This results in having the customer manually delete the additional line. This happens in the new editor and legacy editor.
Steps to Reproduce
- Create a multiple page google doc text file, include new paragraph with a line break in between them.
- Copy content
- Paste into Confluence Page
- You'll see on the line breaks the HTML tag <p><br /></p>
Expected Results
Only a single line break should be placed into the body of the page.
Actual Results
2 line breaks are created. Basically it seems like the HTML has a line break nested within a paragraph tag.
Workaround
Manually delete the additional line breaks.
- mentioned in
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Page Failed to load
[CONFCLOUD-73315] Copying and pasting line breaks from a Google Doc into a Confluence Page creates 2 line breaks
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!
Any news on a fix for this? I constantly paste email bodies from Outlook into Confluence Cloud and Jira Cloud comments, and every time I need to delete one by one all the extra lines inserted. Also, the first line of each paragraph has an extra space character at the beginning of the line, that I also have to delete cause otherwise it looks silly.
Hi everyone!
cc2b015ca927 , bf31e0818161 thank you for cooperation and your answers.
I`ve changed status for this issue to confirmed bug for futher investigation and bug-fix. This bug will be checked by developers team in nearest time.
Hi Oksana, we have the same problem as John Price. Copying a text from Outlook into Confluence Editor causes in doubling the lines. Always we have to delete empty lines.
Additional I want to tell you, that we have our Confluence installation on Windows Server and as database MS-SQL.
Hi Oksana - I have a slightly different issue related to pasting from Windows email (Outlook) which is typically HTML format. Reproducible every time:
- Select content in an email (using desktop client) with Ctl+C.
- Paste into a Confluence Cloud comment with Ctl+V.
- Every blank line is doubled.
May or may not be related, but very annoying. I have to manually remove the extra lines.
Hi Isaac Spann and everyone,
This is Oksana from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the described behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case?
We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.
Best,
Oksana
This bug has been there for many years. I hope that unlike the table date sorting bug, which is probably nearly a decade old now, that this gets fixed soon. It is hard to make people adopt confluence when people point out problems like this, and sometimes years later they still aren't addressed.
This has made our Confluence adoption rather painstaking, since prior to using the tool we used Google Docs for all of our templatized emails. This issue makes it difficult to copy our new template emails from Confluence to email, since the formatting is thrown off and we end up spending a lot of time manually fixing the line breaks. Until this is fixed, we may have to go back to using Google Docs instead of Confluence.
There are so many closed or dormant problems in Jira / Confluence that everyone runs into and never get fixed. Often like this they are ways in which Atlassian software works slightly differently from the norm and causes problems. The accumulated waste and inefficiency should mean they get prioritized higher even if they are not invidiually showstoppers.