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  1. Confluence Cloud
  2. CONFCLOUD-73254

"Request access" on a requested page does not behave as per documentation

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    Description

      Issue Summary

      As per the documentation: https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions#AddorRemovePageRestrictions-Requestandgrantpermissions

      If the page creator is unable to grant permission (if their account is deactivated or if their page access has been revoked), then we’ll send the email to the last person who updated the page. If no page creators or editors are able to grant permission, then we’ll send the email to a space admin.

      However, no email was sent to the space admin at all and a prompt is shown instead saying "Access request unsuccessful".

      Steps to Reproduce

      1. Author creates a restricted page
      2. Author account gets suspended
      3. Go to the restricted page as another user
      4. Click on Request Access

      Expected Results

      As per documentation, an email should be sent to the space admin.

      Actual Results

      A prompt is shown saying "Access request unsuccessful".

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            Unassigned Unassigned
            c5522313772a Julian
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            Dates

              Created:
              Updated: