Details
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Bug
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Resolution: Unresolved
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Low
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None
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11
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Severity 3 - Minor
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0
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Description
Issue Summary
As per the documentation: https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions#AddorRemovePageRestrictions-Requestandgrantpermissions
If the page creator is unable to grant permission (if their account is deactivated or if their page access has been revoked), then we’ll send the email to the last person who updated the page. If no page creators or editors are able to grant permission, then we’ll send the email to a space admin.
However, no email was sent to the space admin at all and a prompt is shown instead saying "Access request unsuccessful".
Steps to Reproduce
- Author creates a restricted page
- Author account gets suspended
- Go to the restricted page as another user
- Click on Request Access
Expected Results
As per documentation, an email should be sent to the space admin.
Actual Results
A prompt is shown saying "Access request unsuccessful".
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- is related to
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CONFCLOUD-45045 Request Access feature does not notify space administrators as expected
- Closed
- relates to
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CONFCLOUD-73450 Request Access feature does not notify space administrators as expected
- Gathering Interest
- mentioned in
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